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Handcrafted Furniture + Custom Creations

Nashville, Tennessee

Our commitment to our customers

 

Three Stone Creek is extremely proud of the craftsmanship of our products. We realize that purchasing our furniture is an investment in quality that will last for generations to come, and we back that up with a commitment to our customers.

 

The Three Stone Creek limited warranty period of one year begins at the time of final invoicing and applies to the original consumer. If a manufacturing defect is discovered during this time, it is important you promptly notify us so that we can quickly fix the problem. We will then at our sole discretion, repair or replace, any piece or part found by Three Stone Creek to be defective in workmanship. 

 

Modifications done by a dealer, the consumer, or other parties will void this warranty. This warranty applies only when the furniture purchased is for normal indoor household use. We do not warrant any construction, material or workmanship (i.e. design, product, or technique) that is not based on a Three Stone Creek design or product but rather is specifically requested by a customer. In addition, damage from misuse, neglect, incorrect maintenance (including improper humidity), or abuse, including damage to mortise and tenon joinery, such as breadboard tops, due to the application of excessive force or weight, is not covered under the warranty. It also does not apply to commercial use which includes rental, business, or institutional. Three Stone Creek will not be responsible for shipping costs to or from the consumers location for work completed under this warranty.

 

Wood

 

At Three Stone Creek, we take the quality of our products seriously and taking quality care of your wood furniture will ensure your enjoyment for years to come. We use quality kiln-dried woods in the production of our furniture and purchase our wood through companies that are FSC certified. As wood naturally has moisture as a component of its makeup, your furniture will shrink and expand with changes in relative humidity and temperature. These are normal and expected changes throughout the year. To lessen the effects of wood movement, avoid placing your furniture directly in front of heat sources such as fireplaces or radiators. Avoid exposure to direct sunlight, use a humidifier in the cooler, drier seasons and air conditioners in the warmer seasons. Relative humidity should be maintained at approximately 40 – 45% to lessen the effects of shrinking or expanding. A humidifier is always recommended in a home with solid wood products. The seasonal movement of solid wood products, or any associated effects, are not considered warranty issues. This may include products such as tables that feature breadboard ends that may protrude or recede from the edge of the table due to variable humidity. Unfavorable relative humidity levels can also cause warps, splits, or cracks in solid wood furniture. Warping, checking, splits, or cracks caused by environmental changes are not manufacturing defects. Unregulated areas such as basements, attics, and garages are not suitable locations for wood furniture or accessories, such as breadboard extensions. Many of our tables come standard with breadboard style tops. Due to the way wood moves across the width of the face grain, the perpendicular breadboards must be attached in a way that allows this natural movement to occur. In order to lessen the chances of buckling and other undesirable side effects of wood movement, we use traditional dowel-pinned floating mortise and tenon joinery to attach the breadboards to the main portion of the top. This is a traditional wood-on-wood method of attachment and it is not uncommon for there to be some flex at this joint. It's also not uncommon for the breadboards to sit at a slightly different plane than the main top, slightly skewed either up or down, or have a more prominent seam or gap at this joint. These are normal variations associated with breadboard tops and are not considered defects.

 

Finishes

 

Our products are stained, sealed and polyurethaned with high quality products. Depending on the color of your finish, we use 3 coats of either a water-based or oil-based polyurethane as the final step in our finishing process to protect your furniture against normal use. Polyurethane can take up to 30 days to complete its curing time and we suggest that during this time you take extra care of your furniture. Do not leave any heavy items such as centerpieces on the table for at least the first 30 days. It's also important to let the finish "breath" during this initial period, so avoid leaving tablecloths, placemats, runners, etc. on the table overnight until after the curing period is over.

 

Although we source the highest quality finish products, any finish will be stressed if not cared for properly. Burns, cuts, scratches, dents, watermarks and sun damage will affect the finish quality and are therefore not covered by warranty. In addition, cleaning with detergents, abrasives, or other improper cleaning agents will breakdown the finish. The preceding actions are not covered by this warranty. Wood contains tannins and, even with proper preparation, these tannins can bleed through finishes (including paint) over time causing discoloration. Sun exposure and oxidation may also result in changes to the finish. Tannin bleed or changes to finishes are not covered by this warranty. Unfinished products, customer or dealer finished products, or products stained or finished with customer supplied or requested stains or sealers outside of our vetted product lines are not covered by this warranty.

 

Cosmetic Standards

 

Like virtually all things found in nature, wood is uniquely imperfect and unpredictable by nature. Likewise, woodworking is rarely an exact science and is more of an art form. Our items are handcrafted and no two items we create will be exactly alike, so variations, and even imperfections, should be expected. While we cannot offer you perfection, we strive to offer you the character and craftsmanship you will not find in mass production. All measurements are approximate. Minor dimensional deviations may occur and are not covered by this warranty. Some tops may feature more or less planks than pictured and plank width and configuration is at the craftsman's discretion. Natural wood may display splits, knots, joint lines, or other organic features that will not affect the quality or performance of your piece. We often use epoxy to fill large voids, splits, or knots. Variations in color and wood grain will occur between furniture pieces and these are normal. These variations, minor blemishes, knots, or differences between stain samples or printed/digital illustrations are not covered by this warranty. Variations in lighting, devices, screens, and settings may cause inaccurate representation of actual colors. Additionally, with our Rustic pieces we work to maintain as much of the milling character as possible. Exact texture, distressing, and markings will vary and irregularities and unevenness in the surface are inherent to the nature of the wood and should be expected.

 

Helpful hints to ensure the enjoyment of your purchase

  • Avoid direct sunlight for prolonged periods of time
  • Do not use detergents, abrasives cleaners, or other improper cleaning agents; wipe your furniture with a slightly damp cloth in the direction of the grain and dry with a soft cloth wiping in the direction of the grain.
  • Avoid placing furniture directly in front of radiators, fireplaces, or other heat sources
  • Maintain humidity levels of approximately 40-45%
  • Avoid impact by hard or heavy objects
  • Wipe off liquid spills immediately
  • Keep breadboard extensions as close as possible to the table itself; damp basements or hot dry attics can cause the extensions to expand, contract, or warp.
  • Finishes will change slightly over time as exposed to sunlight; items (or portions of items) exposed to light differently may not change in exactly the same way, creating variations in finishes. Rotating the exposure of your pieces can help with uniformity over time.
  • Avoid placing hot items directly on the furniture as it will harm the protective finish; the use of coasters, placemats, trivets, chargers, etc is always recommended.
  • Select a location where your furniture will not be bumped and that doors and drawers can be easily opened without striking or bumping other objects.
  • Writing pads should be used on desks and table tops to protect against marking surfaces

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